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| - This is unfortunate, because Dr. Lewis came highly recommended to me by a friend.
The wait times are beyond unreasonable. I was there one visit for 3 and a half hours. On one occasion, I had to bring my infant, who was fussy, and I was in the office a total of 2 hours for a 5 minute visit with the doctor. I understand that in this line of work the doctor gets pulled away suddenly, and there are emergencies that arise, but the staff is not good about keeping waiting patients apprised.
The staff aren't welcoming or friendly, and I don't think I've ever seem them smile. Dr Lewis herself is nice, albeit aloof. I wasn't sure she always listened, or understood my concerns. She was super smiley, which made up for her complacent office staff, but she didn't always seem to be on the same page as me. She'd quickly brush off my concerns with short answers such as, "You're fine..." or "No big deal" without elaborating.
The facility is outdated and lacks newer medical equipment and technology. The waiting room is tight because it's frequently packed.
At my most recent visit, the office asked if I had received the letter they sent certified mail, which I actually hadn't. They told me, up front but in a waiting room full of people, that since I expressed concerns about my long waits I clearly wasn't happy with my care, and that I could receive more timely care elsewhere. For that reason, they sent a certified letter to my home saying Dr. Lewis would no longer provide medical care to me. The doctor refused to see me despite having a scheduled appointment and having not received prior notification about this very important change. If they had followed up appropriately, they would have seen BEFORE my appointment that I did not receive their certified letter, and would have called me to save me the trip. But, in fact, their automated phone system called me the day before to remind me of my appointment. This visit was basically the equivalent of a doctor's office bullying a patient.
I am now looking for another OB/GYN but, in my circle of friends, I will certainly highly discourage using this practice for many reasons.
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