Hands down one of the best experiences I've had shopping anywhere. I spent a couple hours at Southpark on the day I went in to Hermes to buy a tie. I wearing a grey tshirt, jean shorts and no make up. Many store employees did not even move to greet me in other stores but then I met Herb. As soon as I walked in, I was acknowledged, not just treated like a tire kicker as we say up north. After a couple minutes over by the ties together, I picked one out, had it wrapped and was on my way. Every retailer wants their employees to make connections with customers. I've worked in retail for many years and it's hard to make someone feel like an instant friend. Often times, it's very forced or empty. Not this time, not with Herb! If you've ever had a bad time at Hermes, you've been dealing with the wrong associates.