I called for quotes on my home and three cars. The initial,experience with the office staff I spoke to was great. However, it has been four business days and I have not received a call or email back with a quote. The info was turned over to an agent for follow up (Susan?) and that was the las ti heard.
I had quotes from Amica, State Farm and Liberty, all who were able to get me quotes within an hour.
American Family also did a credit inquiry. Nor.al for insurance, but irritating since they couldn't follow through.
I guess 5k a year worth of business doesn't mean anything to them.
Save your time. If your credit is good and you have multiple policy needs, call one of the other three listed here.