I've been in this Starbucks many times and the lines always seem to be super long and wait times are loooong. If you have time to waste for coffee that's ok, this is your place. ERC across the street and the UBS a block down have better coffee and much quicker service times. I would only go to this place if I wanted one of their seasonal specialty drinks. Their food and prepackaged foods are all pretty sugary and unhealthy. The prepackaged stuff is full of preservatives and 'extras'. I really don't understand why they don't have their plain coffee out for patrons to quickly fill up their own cups during busy times. If you order after someone with a PSL, you end up waiting close to 5 mins or more for a plain coffee. Have a couple of coffee carafes out for your patrons in a hurry to self serve. Their business model here is not for the customer. They're too worried that a couple of customers may take more plain coffee than they ordered. Coffee is cheap and I'm sure you actually waste (or error) more in a day than what would be taken by shady customers if given the opportunity to fill our own cups. Put a couple of carafes next to the condiment area for self serve. If you can't trust your customers, how can they trust you? This same review can be written for most of Starbucks I've been in. I still don't see the hype on this place.