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  • Ok so I'm actually a big fan of this place; great happy hour and food is mostly good. So we won a visa giftcard of $100 and decided to celebrate at this yardhouse earlier...everything from the food, drinks, and service was going great until the bill came of $160. Ok so we explained to the waitress to charge $100 on the card and the rest will just be cash of $80 which the change would be her tip...she comes back to us saying the card wouldn't go through because ''giftcards like this takes out a percentage,'' so she claimed she tried swiping $95, $90, $85, and finally the amount of $80 went through. She also said it took out an extra $12 as the ''percentage that goes to the back to the bank.'' we made sure to ask if that $12 goes to her and she said "NO." ok nothing seems to make sense, so I called customer service and they told us that the reason why the amount didn't go through BECAUSE they charged the amount of $115, $113, $110 (so obviously it wouldn't go through BECAUSE the card only contains $100!!!) and that extra $12 was charged as a gratuity for the restaurant, it doesn't go back to the bank merchant...So this waitress PRETTY MUCH LIED to our face not realizing we won't call the customer service of the card!!! They obviously keep track of every single swipe and was able to tell us what amount they charged us. She purposely charged more than $100 into making us think that it won't go through and charged that extra $12 for tip but lying that it doesn't go to her so we can give her more money...that is just plain SHADY! are u freaking kidding me? Why would she lie like that? Has other waiters here done this as their way to pocket more tips? It's not about the amount that gets me, it's this dishonesty that really boggles my mind! It was such a disappointment because she was accommodating but forget that when you're dishonest! Normally patrons would have made a fuss over this but I'm not like that, we just left but I would like to talk to a manager about this tomorrow because that's just wrong. We were willing to give her 25% tip but we're not as stupid as she thought we were so we left. She still got that $12 though so whatever.
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