Went there for lunch the other day with co-workers. The service was prompt and good. However, the food and food preparation leaves much to be desired. The $8 lunch special I ordered was smoked brisket in Tony Roma's sauce. The brisket was very fatty (about 30 to 40%% fat) and the meat itself was low grade. The cut was very thin and its value was nowhere near the price.
Tony Roma's strict rules did not allow me to substitute the cole slaw (some rule about it being a garnish) and substituting some sides for the standard side cost extra. I felt like I was being nickel and dimed on a fairly pricey lunch special.
In addition, it took a long time to get our food. The only decent looking meal in our group was the ribs. I will not return to Tony Roma's as the fairly expensive prices do not match the quality or quantity of food served. I'd rather support a local enterepeneur who cares about their product than this overpriced corporate chain.