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  • Worst customer experience ever! This is my first time buying stuff and using service at Home Depot and it will probably be my last time using their service. We ordered some hardwood flooring and also their delivery/installation service. They called us to schedule a delivery on last Saturday and installation Tuesday. So we happily waited in our new home for a couple of hours and then got a call "Sorry we can't make it today. Our vendor didn't deliver to the store. We will call you back to let you know if we can make it on Monday." Fair enough. A manager even called us on Sunday saying that "We will call you on Monday". On Monday, no one called. We had to call back. One agent told us the vendor should deliver to the store on Tuesday and would confirm with us on Tuesday morning. OK. On Tuesday, they called "The vendor will deliver the flooring to the store today and we will call you about the delivery and installation date". OK. We waited, We got a call from installation team and scheduled next Tuesday. But we never got the call about the delivery date. We called a few more times and no one seemed to know! One last call to them, they told us the delivery would be on next Monday, just 1 day before the installation. Also the vendor didn't make it today, again and they would deliver tomorrow. ARE YOU SERIOUS? How can we even trust you people on the deliver next Monday? What if you couldn't make it again? We've already taken a day off because you were supposed to deliver last Saturday and install today and now we have to take another 2 days off for this crap? Besides, we never agreed on the delivery date on next Monday! No one called. And if the vendor is delivering to the store tomorrow, can't they do a delivery on the day after tomorrow or during the weekend? Oh they can't because they have a full schedule. So WE DON"T HAVE A FULL SCHEDULE. APPARENTLY WE HAVE ALL DAYS TO WAIT FOR YOUR DELIVERY! WE HAVE TO PAY FOR THE PRICE THAT YOU CANNOT DELIVER! Totally bad customer experience. Now I wish I could buy these stuff on Amazon.
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