If there was an option for zero stars I would have selected that. Nothing short of a knightmare in the service department. AVOID at all costs, unless you have all the time in the world to babysit people and do their jobs for them. From having my car for multiple days (no advance warning, calls or loaner services provided) to 3 times bringing the vehicle in for the same issue, to running my vehicle into the carwash causing damage to giving me the WRONG extended warranty contract and charging claims to it. No need to write a novel on my issues because they will just offer a free oil change for your major inconvience and terrible experience. All I know is we have purchased 3 cars off the lot and will never return. DO YOURSELF A FAVOR AND DRIVE A FEW EXTRA MILES TO THE 21ST ST AND BELL LOCATION. Unreal, not sure how Peoria KIA is still in buisness with all the 1-star ratings and complaints. HELLO news flash, customers matter, so do the right thing and provide some service.