Last Thursday my LG G4 blew up. I had experienced a lot of problems as others have been with this phone. So i went to this T-mobile location. Met with Jordan ( he was the salesperson I used when I moved to Vegas) I explained my situation. He tried himself to see if he could reboot the phone. No luck. He looked up that I had insurance..but I told him i didn' t want another LG. So I ended pay off my contract and jumping a Samsung S6 edge. Overall the whole process was smooth. Something I have come to expect working with Jordan. If you have any phone needs, Jordan at T-mobile 6925 S Rainbow Blvd
Las Vegas, NV 89118 is your guy!