I love their cupcakes, but I have to be patient going here.
I usually see only 1 person working as both my cupcake maker and my cashier, and they're usually busy.
I can tell if the individual is feeling the pressure when a large group comes into the establishment, and they try to be as patient with you as possible, but it doesn't always work.
I think I got mad at one instance because I wanted specific fillings and decorations for my siblings, and they were just trying to do their usual.