I did not get my shoes rebuilt here. So why one star?
I walked in when 2 employees were working. I asked about recrafting my dress shoes (complete rebuild of soles, welts, etc).
Both workers quickly replied they can replace sole and heel.
I asked if they have a good year welt machine. No response. I asked if they would scrape off old cork in midsole area and replace with new cork.
Both had blank stares. One worker responded that they work with all kinds of shoes and can do anything. She quoted $150 for replacing my heels and soles.
Oh, I also asked if they have JR soles. Never heard of it.
I want to support local businesses. I want to give a chance to young entrepreneurs. But it's hard to turn over my $500+ shoes to "cobblers" who don't know what a Goodyear welt is, or how to recraft it.
Perhaps they can do simple heel replacement. But it's clear they can't work with finer men's shoes that have Goodyear welt (e.g. Dacks, Alden, Crockett Jones etc.)