I love this place! It's a bit too far from my house so I have been trying out other places that are closer, and I have come to the conclusion that it is worth the extra drive.
Once you sign up for their email service it's only $1.75 per item! Of course there are a few exceptions, but in 6 years I've never had anything that didn't qualify for it. I just show them my email, you don't have to bring in a printed out copy.
You do have to wait 3 days to pick up your items, but I usually wait a week anyway. It's always the same ladies that work the front, so once they know you it's quick.
I lost my receipt once and it took a little longer to pick up. They had to look for my ticket through my phone number instead, and then I had to show my driver license so they could check that it matched. This made me feel good that they don't just trust anyone to walk away with my clothes!