I can not say enough good about the customer service I received from Helen at this store. All of the ladies are very sweet but Helen really went out of her way to help me. My dress had gotten very dirty during the alterations I had done at another bridal shop on the west side of phoenix and I was having second thoughts about my gown 2 weeks before my wedding. I talked to Helen on the phone and she assured me BB could clean my dress and steam it getting it back to its original condition. I took my dress in and they rushed the cleaning for me. When I picked it up I was amazed....my dress was white again and looked fabulous. The amount I was charged for the cleaning and steaming was very reasonable as well. I would recommend this store to anyone looking to get her dress cleaned for her wedding or looking for her wedding dress. The girls here are wonderful and they go out of their way to provide good customer service. Thank you Brilliant Bridal.