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  • My family and I have been coming to this location for years. The hugest downside to this restaurant's location is the fact that it's in a casino.. And a very old one at that. It stinks so badly of cigarettes. On to the service and food. We were sat around 6:40 at a table in the back. There was something so incredibly sticky on the floor on one side of the table that my grandpa, grandma and mom were making crunching noises their feet. We immediately asked the hostess and bus boy to clean the floor and they left without saying anything. We waited about 5 minutes or so and they finally came to clean the floor with a wet rag. Meanwhile, they brought us a high chair for my 10-month old to sit in and it was noticeably filthy. The sides had caked on old layers of food. My husband began cleaning them with wet wipes. The manager ended up coming over and we discussed the floor, high chair and our overly wet table. She apologized and walked away (not offering to clean the high chair, by the way). Now we're sitting. And sitting. And sitting. We waited 20 minutes for our server to arrive and take our order. We did have a few others bring us water and chips. After taking our order, we waited another 40 minutes to revive our food after my mom noticed our food sitting under the warmers (the kitchen is open for all to see). My mother received a chicken tamale when she ordered pork. My husband ordered a Pollo asada burrito that was supposed to be filled with grilled marinated chicken, cheese and pico de gallo. No pico. No cheese. The chicken was in chunks and tasted as if it was boiled in the microwave. He ended up not eating and complained to the server, which is something he never does. She did take It off the bill, but she seemed offended and kind of snippy. Overall, our experience was terrible and we never heard anything from a manager. Even after all these issues, a manager couldn't find time to come to our table to issue a simple apology. We will definitely not be returning. Shame on those managers for their terrible customer service and over working their servers without offering to help.
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