The first time I scheduled an appt. the young lady on the phone was very attentive and found a cancellation by checking with a colleague. This way I didn't miss time from work. Unfortunately, I did miss my appointment. Elena then came to the rescue with the exact same professionalism I had received before. She was able to find a slot for me after consulting with the Dr. and I didn't have to wait a month to be seen. Absolutely amazing staff that made me feel I was worth the time and effort to be helped. Good docs, too, by the way...