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| - I've been a customer here since 2011. It was a great practice when I first started going, but customer service and patient care have definitely taken a nose dive since then. Today was the straw that broke the camel's back. Without going into much detail, a hygienist by the name of Leah exhibited a shocking lack of professionalism and bedside manner. I actually got out of the chair and left. I have no intention of going back. In addition to today's incredibly disappointing service, I've noticed other things. Among them, there is no continuity of care. Every time I go in I have a different hygienist and dentist. For that reason it's impossible to establish a meaningful doctor-patient relationship and quality of care suffers. Additionally, every time I go in I get a different story on copays. Sometimes there is one, sometimes there isn't, but the specific course of treatment never changes - it's always the same. My insurance has never changed either, so I'm perplexed why they can't keep track of my copayment. Lastly, they're notorious for canceling appointments at the last minute, so when you're supposed to be coming in every 3-4 months, but haven't been in for 8, they make you feel like a bum for not making an effort to get your teeth cleaned, when in reality, they're the ones who make it impossible to visit on a regular basis. I'm done with this place and recommend it to no one. Worst dental experience ever.
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