What happened, this place went down hill after they opened another branch in Durango. Durango is wonderful, but this place ...... first wanted the BBQ stick at least warm, it was cold, I bought my daughter a snow cone but it was hard as a rock, gave it back to the new cashier and she didn't even refund or exchange it. $2.15 , didn't really care about money but employees are starting to be shady and bad customer service. Where are the old employees. Oh by the way my daughter birthday. She just wanted to get some snack here. Well karma will probably hit them back. Durango has better food and better customer service.