I have REPEATED problems having my prescriptions filled at this location. Classic example was tonight....I was on hold for 22 minutes, there were "two calls ahead of you" and of course "your business is important to us". Then when David came on the phone, once again, Walgreens did NOT have any note of medications that were "0wed" to me from 11/08/2016, and not even THAT, there is no record of my even purchasing my medication on that day. OH, but he can see that Ian closed out the prescription with the RX number that matches the name of the medication and that was on the DATE I purchased my prescription that was 30 tabs short.
So, I have to go in, pay my co-pay AGAIN, to get a FULL prescription of 60 tabs and come in personally to discuss the other issue with the manager because of course there is nothing David can do.
It's SCARY doing business with this pharmacy at this location. I have been having this same issue since June 2016!! They have been making me pay a co-pay every 15 days for a prescription that was played through my insurance for 60 tabs 30 day prescription. Does a NEW MD order and APPROVAL from the insurance company NOT supersede a previous prescription of the same drug??
Why do I continue to use this Walgreens?? Because it's down the street from me.
The owner of this Walgreens and the FDA need to seriously check into the practices of this pharmacy. I even spent half an hour on the phone with the manager in October when I was FINALLY given the CORRECT amount of medication and she assured me that the correction has been made in their system and I will no longer be running into
this issue - only to run into
the same issue a month later!!