They seriously need to hire some maids who know they meaning of punctuality, or they will be out of business soon. I purchased a Livingsocial deal and they couldn't schedule me until after the deal expired but said they would honor it. I made an 11:30 appt but no one showed up or called. I called the office and was told they were running an hour and a half late! Since I had plans for later in the day I had to reschedule and was given a 9am appointment so tardiness would not be an issue. But apparently these maids can't even show up on time for their first appointment of the day. In fact, they can't even show up at all. I called the office and the guy I spoke with said he wasn't aware they didn't show and would call me back when he found out what was going on. He never called back and wouldn't answer the phone or return my voicemail message. Worst customer service I have ever experienced.