Checking out of a 3 night stay today...and sadly I don't agree with my fellow Yelpers that this hotel is worthy of it's rating.
Let's start with the good:
-- Check in was seamless and friendly.
-- Due to our booking with Amex we were upgraded to a one bedroom suite.
-- View from our room is beautiful.
-- Room is quite spacious.
-- Pool and gym are beautiful.
-- Towels are nice and plush.
-- Location is great.
Now the not-so-good:
-- The rooms are definitely in need of an upgrade. Telephones are decades old, furniture is quite battered, and the pull out sofa bed is as hard as a rock.
-- Room service messed something up 3 days in a row. (ex. milk wasn't brought with the oatmeal, etc.)
-- Room service food is really bland and portions are tiny. (I weigh a whopping 100 pounds and don't eat too much, to provide some perspective.)
-- We tried to have tea in the lobby lounge but we got up at left after seeing that the minimum price for JUST A POT OF TEA is $15. (The only way I could maybe justify the $15 is to have a view of Seine at the same time. And even then I'm not so sure.)
-- Concierge didn't have very good recommendations, although they were VERY nice. (Don't go to 259 Host. This Indian restaurant was one of the worst we've ever eaten at.)
Overall I expected far more from the Shangri-La, especially at their premium pricing. Sorry for so much negativity but we definitely won't be staying here again.