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  • Checking out of a 3 night stay today...and sadly I don't agree with my fellow Yelpers that this hotel is worthy of it's rating. Let's start with the good: -- Check in was seamless and friendly. -- Due to our booking with Amex we were upgraded to a one bedroom suite. -- View from our room is beautiful. -- Room is quite spacious. -- Pool and gym are beautiful. -- Towels are nice and plush. -- Location is great. Now the not-so-good: -- The rooms are definitely in need of an upgrade. Telephones are decades old, furniture is quite battered, and the pull out sofa bed is as hard as a rock. -- Room service messed something up 3 days in a row. (ex. milk wasn't brought with the oatmeal, etc.) -- Room service food is really bland and portions are tiny. (I weigh a whopping 100 pounds and don't eat too much, to provide some perspective.) -- We tried to have tea in the lobby lounge but we got up at left after seeing that the minimum price for JUST A POT OF TEA is $15. (The only way I could maybe justify the $15 is to have a view of Seine at the same time. And even then I'm not so sure.) -- Concierge didn't have very good recommendations, although they were VERY nice. (Don't go to 259 Host. This Indian restaurant was one of the worst we've ever eaten at.) Overall I expected far more from the Shangri-La, especially at their premium pricing. Sorry for so much negativity but we definitely won't be staying here again.
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