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| - My wife and I dined at the Pittsburgh, PA Southside location for our second wedding anniversary. We had a reservation for 8:30 on Saturday, and showed up around 8:15. We had to push through a very heavy revolving door, and walked up to the greeter. She told us that our table would be ready right at 8:30, so we went to the bar to have a drink while we waited. We found two seats at the bar. The bar top was dirty, with a wet menu and the ticket from a previous guest at our seats. There were two bartenders, a male and a female, arguing over something. No one greeted us. Behind the bar, there were soiled glasses, utensils, and rags all over the place. Servers were frantically coming up to the bar to get drink orders while the bar tenders ran around and yelled. It was very tense. After 5 minutes, the bartender took my drink order of a Sam Adams. My wife asked what kind of wine she had, and the bartender grabbed the wet menu and flipped it over and gave it to her. When my beer arrived, the hostess came to take us to our table. I told her that I hadn't paid for my beer yet, nor had my wife ordered her wine. She said that it would be fine, and that she'd transfer the beer to our dinner check. When we were seated, a frantic male server came to ask my wife if she wanted something to drink. She ordered a glass of wine. He asked me if I had paid for my beer, and I explained what the hostess told me. He said it would be a few minutes for the wine, as he had to go to the bar to get it. I told him what a bad experience we had at the bar, to which he apologized. He came back moments later with the wine. He explained the menu, but never offered his name. We ordered appetizers and dinner as we enjoyed the bread and our drinks. Throughout most of our dinner, he was standing at the table next to us talking to another customer about his other job as an IT person, and about a business that he owned on the side. He only came back to us once ask if we needed more drinks and to inquire about our food. We still never got his name. My wife's dinner came with creme brulee, and she inquired if she could substitute for anything else. He told her no, and did not offer me any dessert options. He brought out the creme brulee and the check, and continued to talk to the guest next to us. At one point, one of the 4 hostesses came out to clear some tables as she ate a muffin. We paid and left. We asked if they validated parking, to which a hostess said "nope". One hostess said "thanks" as we were walking out the door.
The food was great. The service left much to be desired.
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