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| - We are big fans of this restaurant, although we usually go to the Mesa location. Since we were meeting friends from Gilbert for dinner, we decided to try out the Gilbert location.
We got there about 6pm on a Sunday night. They were busy, but did not look packed. Even with a party of 6, we were seated within 15 minutes. We had a friend waitress, and she quickly took or order and got drinks. My friend noticed that the menu called out draft, so he asked about beers on tap. We were told that only the Mesa has beer on tap. =( We decided to order a kids mac & cheese, two different pizza's, a burger, and a salad. We were told that the pizza's took about 25 minutes, and that was fine, since we had ordered a salad as an appetizer.
Now...the waiting began...about 30 minutes after we were there, the waitress came back to tell us that the kitchen was out of the hatch green chile that goes on their "The Match with Hatch" burger. My friend loves spicy food, so was disappointed on this and said to do jalapenos instead. We asked if the food was in process, and was told that it was and they would come back with an estimate. Around 45 minutes, the kids meal, salad, and burger showed up, followed very quickly by 1 of the 2 pizzas. The wagon wheel spinach salad was its typical tasty self. Typically my child LOVES the mac & cheese from here, and dives in. This time, it took a lot of encouragement to get her to eat it. It was a lot drier than usual and didn't seem to have the same cheesy flavor compared to what she usually has at the Mesa location. I typically love their pizza's; however, the Veg Out that we ordered was not up to the usual quality. My 1st slice was burned black on the bottom and tasted burned. At least only 1/2 of the pizza was burned. Our friends told us that their pizza wasn't like what they usually get back in Chicago, but described it as "edible" so I wasn't sure if that was their way of saying that they didn't like it?
The waitress did appologize for the slow service and issues. She did also give us a discount to make up for the long wait times. My impression was that something was off the night of the May 4th for dinner service. I wondered if they were short staffed? We've never had that slow of service at Flancer's or such unimpressive food. I doubt that I will be able to talk my Chicago friends into giving them another try. =(
This being said, I really hope that this isn't typical for Gilbert location, and that we just caught them on a bad night. We've always loved the service and great food from Mesa.
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