Start to finish my experience with Alamo was great. We booked though costo.com, I signed up for the quick pick up option on the Alamo site. We stopped by the desk by the cars to add my wife as a driver and the attendant couldn't have been nicer or more helpful. They also gave us 5 waters for the family. I was able to choose any full size car and I was very pleased with the Ford Fusion with leather, touchscreen and remote start. Drop off was just as easy though I'd like the signs for Alamo to be larger.