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  • When it comes to the care of our animals the most important thing is trust. Communication is essential. While I can't rate Desert Dogs for the service they provide I would advise you think twice before hiring these folks. I originally called 15 days before our scheduled trip. Having not received a return phone call I called again 2 days later. Virginia returned this call and said she had someone that would contact me for the consultation appointment to be setup for the next Thursday (this was Friday so 6 days out). The following Tuesday, when I still didn't have a firm appointment, I both called, and left a message on the web site, for confirmation. Thursday came and passed with no calls, emails or communication of any kind. I know it's a complicated story but now I'm 6 days out from a scheduled trip. After wasting 9 days, 4 calls, and an email I only have the initial call back from Virginia promising a consult that didn't happen. I can't stress enough that they take no responsibility for good service or communication with a client. They certainly let me down and abused any trust I had that they earned the previous Angie's List ratings. Beware!
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