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  • This was my first time going to Muse Esthetics. I received a gift certificate for multiple services and a few months ago I booked my appointment. First the owner said she was booked until August, which was uncharacteristically long for a spa, but I went ahead and made an appointment. When the day arrived, I had not received a confirmation call about my facial and then tried to call and confirm the appointment myself. I left a message and did not get a call back. First of all, who uses Google Voice - really? I took a chance and showed up for my appointment. Well, the esthetician did not show up. After 15 minutes and one more phone call later, I left. It is rare that I receive such bad service that is propels me to write a review, but I will make an exception in this case. The level of professionalism was dismal and I would not recommend this place to anyone even if you have a certificate. I have a list of places that I would visit instead. PS It has been about 24 hours and I still have yet to receive a call.
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