Used to be a Volcano Tea visiter, not as frequent to be considered a regular, but I came to try Volcano again after hearing they underwent new owners / management.
The drink I ordered verbally was the chocolate smoothie. I received a chocolate banana smoothie instead. The miscommunication of the order might have been because of the multitudes of people in the cafe, or it might have been my mistake. Overall, I wasn't too happy with the order I got - not because of it being a 'mistaken' order but because of the drink itself. As a barista, I could tell that the ice ratio to ingredients far outnumbered it. Just enough ice to make the smoothie itself have no ice chunks but just enough ice to allow the drink to look creamy. The drink itself lacked flavor and tasted more on the icy side. I drank my order rather fast (maybe 30 minutes - small cup size, roughly 18 fl. oz) and had a difficult time doing so because of the texture of the drink. Not being able to use up everything I bought felt rather disappointing as I'm a somewhat eco-friendly person.
4*'s is being lenient (even though I only tried one drink since my last visits), and only doing so because the cashier and barista both offered to exchange my drink even after the receipt was checked. I declined the offer as I was somewhat in a rush and didn't want to be that guy to hold up the lines.
Will check this place out again to give a more accurate review. (01/07/2016)