I'm a big fan of the Fit for Life at Bay and Dundas (Atrium on Bay). I decided to try this King and Victoria location on my way to work this morning and was not impressed.
Service:
- The person making the sandwich was not very efficient and hard to understand. Both the person in front of me and I had to ask her to repeat things several times.
- The cashier didn't seem very happy. He rang in my order without telling me the total and told me to just tap my Visa card. The terminal was also turned towards him so the customer could not see the total.
- I got no smiles, greetings, thank you, or have a great day. Maybe I'm old fashioned but I remember when I was in customer service roles, I would say all of the above for every transaction.
Being Cheap:
- I had a free coffee with my meal and tried to substitute for a tea. He tried charging me $1.25 for it. At the Atrium on Bay location you can substitute the coffee for a tea at no charge. I settled for the coffee.
The Product:
- The veggie deluxe is my favourite. I used to get it almost every day at the Atrium on Bay. It tasted really bland and not very fresh at the King location.
- The coffee itself was self-serve at this location and was lukewarm coming out of the dispenser.
I definitely won't be back to this King and Victoria location. If I still worked by the Atrium on Bay location I would definitely go back. This location puts the franchise to shame.