rev:text
| - My family has ordered take-out from the Green Mango twice -- and both were rather botched. The first time I went to pick up our food and they had not prepared my dish because they were out of an ingredient. The waitress insisted that she had called me several times (basically impossible given that my cell phone was on and in my pocket) and was indignant, rather than apologetic. There was no apology, no suggestion that I should get the dish free, get a free Thai tea, etc. Her attitude was quite bad and I had to wait while they cooked a different dish of my choosing.
The second experience was largely the same. I showed up and gave them my name -- they couldn't find it by my name, so they had to look it up based on what dishes I ordered. Only one of the three dishes was correct. Rather than Chicken Pad Thai, it was Chicken Satay. Rather than King Chicken, it was Prik Khing curry. The waiter said, "Your order is not ready yet" even though I could see on the computer screen that it was wrong. When I asked how long it would be, he said, "15 minutes." I asked whether there had been a mistake and he said, "Your order was wrong." Again, no apology; he had a salty attitude and made no attempt to repair their mistake.
I could set these issues aside to some extent if the food were good. But it's largely mediocre. The Pad Thai is on the sweet and bland side (not enough bright tamarind flavor), is light on bean sprouts, and has none of the fresh bite (e.g., cilantro) that I expect from Pad Thai. The Pad See Ew is a poor excuse for that dish -- no rich dark soy flavor, minimal broccoli, heavy on noodles. The curries are a bit better and I thought the green curry was well balanced and had a good spiciness. The price gouging for brown rice over white rice is stupid.
Still, the noodle dishes are better at Bangkok Balcony (other stuff seems more variable, but is usually good) and everything I've had at the Smiling Banana Leaf has been much superior to Green Mango. Given the poor quality of the service at the Green Mango, we won't order (or go) there again. I would recommend Bangkok Balcony or Smiling Banana Leaf over Green Mango, both in terms of service and in terms of food quality.
|