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  • This place has wonderful coffee, a great selection of sandwiches and a nice space to sit and chill. I wish I could say the service matched. To say the service was lacking would be a serious understatement. I've worked downtown for several years and since Erie Island opened, I have been going there. Unfortunately the service has been awful every visit ever since day 1. I continue to torture myself because the coffee is actually good and most days, who wouldn't want a good cup of Joe? If you have larger orders meaning anything other than what your ordering for yourself, please expect dirty looks and eye rolls. If you call to warn about larger orders...you will get a response like this (without fail EVERYTIME) "We don't take orders over the phone, this isn't Panera". I took an order for my entire staff of 12 people, some of them also ordered sandwiches as they should be allowed to because the menu clearly shows sandwiches offered. When we walked in and up to the counter with our large order we were asked by the manager if we were going to make this a habit and how frequently they should expect this from us because its inconvenient for them... Last time I checked you are a coffee shop that has set hours Monday thru Sunday located downtown in a growing metropolis. As long as I come between the hours listed on the front door, there should be no discrepancies with ordering any number of items from the Menu posted on the wall. After the rude remarks we received, other customers who walked in after us were given snide comments about the long wait they had ahead of them thanks to large orders that walked in, in front of them. Finally after 30 minutes of listening to this type of behavior, our order was done. I can promise that I will walk the extra 3 blocks to Starbucks or even drive to Rising Star, before I ever go back to Erie Island Coffee Shop again. To everyone out there, I support local businesses as much as possible but I have to draw a line somewhere at some point and that's now. I recommend Rising Star in Ohio City and if you are downtown, either remember to bring your own coffee with you or hit up the Starbucks. No one deserves to be treated like that, especially from a stranger who has no idea what's going on with each individual that walks thru the door.
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