I initially went here after a bad experience at another tattoo shop with a recommendation from a friend. I have had multiple tattoos and piercings done at the Cleveland location; everyone was extremely nice, polite and very informative in their artistry. I would recommend Tom, Rob or Carl for tattoos and Natasha was amazing with all my piercings! Just got a new tattoo by Audri on May 14, and it's amazing! She's polite, listens to what you want and always make the tattoo beautiful! I totally recommend seeing her, I'm going back next week!