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| - I just want to start this by saying how unbelievably shocked I am at the complete turn around in quality I received upon my second visit. The hair dresser, Colleen, who I really adored, admittedly did not put enough bleach into my foils, thus turning my hair an incredibly brassy color. I specifically asked her to mix the level 9 ash base with the level 10 so that it would be equal parts half and half. I really don't understand how that was so confusing but what she ended up doing was mixing blue and violet tones with a clear ZERO base.... Umm why!?? So my hair looked horrible! I said no no no this isn't what I wanted, and she said well we can put the mix that you requested but it will have a blue tint is that okay? Me:yes. My hair turned out bright blue!!! So we used a deep detoxifying shampoo, and she placed the toner on a third time thus frying my hair, and since we used the detox shampoo and so much time had passed by this point my hair did not take to the toner, I was in a rush to get to work and just thankful that the bright blue hair was gone. Needless to say my hair was BEYOND FRIED! I had to leave for my birthday cruise the next day where you can imagine how many pictures are taken. So embarrassing. I looked like emineum, there was absolutely zero ash to my hair. So when I returned home I tried to be as patient and understanding as possible because I really did like Colleen. She had me come in for a follow up consult and placed a leave in moisturizer in my hair. Didn't really do that much but made a slight improvement. I was told I had to wait 3 weeks by this point??? What??!! My hair looks horrible and my cruise was already ruined due to how self conscious I was and I have to go three more weeks??? After consulting with another stylists they told me that I absolutely should be given my money back and that I should be outraged, business comes first, don't let someone walk all over you. They made a mistake and the fact that they didn't offer to refund your money on the spot is baffling. I have called multiple times this month and discussed the situation with the store manager: Whitney. She informed me and I quote, "that it really sucks because the owner Darron is so hard to get ahold of" umm what kind of business is this??? As I'm writing this review Darron has finally called me, after only a month. He calls, introduces himself, and then asks me to wait on hold for like 3 minutes. This is just getting more obscure by the day. He asked me to send my picture to him but he doesn't remember the email so he's going to have Whitney call me back. I honestly don't have time for this BS and I hope that you take into consideration when visiting this store the possible risk you are taking. God forbid anything misfortunate happens you are screwed. I sent the email with the photos after Whitney called me. Never heard back from him. Weeks later called the store back and spoke with the manager who told me he was actually just about to call me! Never did. I am so frustrated and pissed off that I had to pay my hard earned money to a place that caused such a disaster to my self esteem and work performance. I truly recommend thinking twice before coming here. This establishment is not run with the integrity you would expect from the iconic image of Aveda. I am deeply disappointed and this location has definitely marred my trust in the ethics of the company all together.
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