The last time we were in, their friendliest server had been moved to the back, and the girl who took our order disappeared. We noticed that a salad had been made and was sitting waiting to be given out, but the order was to go, and it was made for dine in, the smoothie that I ordered had not been started. Nobody knew who the salad belonged to but we knew it was ours. One of the cooks called for our MIA server and when she didn't answer they went to find her in the back. She came out with ear buds plugged in to her head, I watched as she proceeded to finally make my smoothie. I was disappointed when the fruit was concentrated from a bottle.
I felt it necessary to point this out due to the dramatic drop in customer service, If I came out of my office wearing ear buds and forgot about my clients I would surely be on a list for unemployment.
Otherwise the food is still very good, especially the Turkey meatballs. There's still some obvious training to do, and we actually haven't been over there since.