Ok, so keep in mind this is a SCHOOL and the stylists are STUDENTS. That being said, I felt very comfortable getting highlights and a cut and style here. Amber, who worked on me, was sweet and friendly. She got her teachers to oversee everything before moving on to the next step. The teachers wandered all around checking on every student and client. The whole process took a really long time because of Amber's careful attention to detail and her need to get approvals from her teachers. Some clients got upset that their service took longer than it would at a pro salon, and they got cranky with the students working on them, but that's not fair. In the end, my hair looks great and I'll be going back for touch ups there as needed.