I went there with my sister on a Saturday about 2pm and we waited in line for several minutes, i'll estimate 10-15. We took this time to look over the displays of food and make up our mind what to get -- as we had never been there for lunch before-- so it wasn't too bad waiting that one time. however I would hate to wait that long every time I go and so I don't intend to go on a Saturday or a busy time again because that's just too long to wait. especially when very hungry and people continually jostle you as they come in and out the door (yes the line does go out the door) Got a breakfast croissant that they warmed up for me and my sister got the signature panini of the day they were good nothing amazing