I love this store and their great staff. Quality products and terrific customer service. On 4/5/2016 I had a tire failure on my high performance road bike. Brought the tire back to REI where I originally purchased it and they gladly replaced it after they evaluated and determined it was a manufacturers defect. This is a class act organization and that's why they have loyal customers and members. Here's a thumbs up to Macen in the bike Dept who took great care of me.