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  • My parents Thermador oven locked on them after using the self cleaning function. Total Appliance came recommended to by Thermador so they felt confident using them. The service guy was really friendly. Unfortunately he was unsuccessful with his attempt and they were left with a locked oven and a bill for $132.78. I did some quick online searches and found this to be a common problem with these units. We followed the online instructions and within five minutes opened the door. It's very disappointing when you hire a recommended company that fails to rectify your issue, bills you in full and then you fix the problem. We called Total Appliance about our recent success only to get a rude customer service rep.
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