I'm staying at this hotel currently. The service is absolutely the worst I've seen at a Hilton property. Phone didn't work, bathroom sink was blocked up and after it was ostensibly repaired it's still blocked. I've been asking for tea bags to be sent up to the room all day and finally 4 hours later they were delivered after reminding them. Usually hotels serve coffee in the lobby in the mornings. Over here you need to order it or go downstairs and they charge your room. I'm a Gold member and have been Diamond for several years. I also have Elite member status with HGVC. This experience is slowly but steadily ruining my holiday in Madison.