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| - Ok, so my last review was not so much in depth as it was just me bitching about their rude customer service. So here's a more updated review:
I first signed my lease and everyone was really nice. It was very last minute so the apartment was not ready as quickly as i liked it because another neighbor was having some roach issues that were spreading through out this building. After three "deep cleanings" that they did, I was not too happy with the outcome. On my first walk through I found 4 baby dead roaches, a huge spider web in the corner of the tall living room ceiling, a bunch of weird yellow substance that had looked like it was dripping from the air vents and all over the walls in the washer/dryer closet, I had a corner of a wall missing a chunk of drywall, cracked and missing grout in the fireplace tile, the most nasty dryer filter that hadn't been replaced, the counters had this gross film layer on them, and in the master bedroom closet there was a gross used pair of underwear just chilling on the shelf. Ew.
However, as the leasing agent walked through, he did take note of most of these things. He was able to replace my dirty dryer filter, fix the chunk of drywall missing, and apologized for the dirty underwear because really, what else can you do about that?
As of May, this complex is no longer ran by Equity Residential and is now under a company called Pinnacle. So, I'm going to give them a chance and see how they can take care of things.
So far since December 2012 I've had to call in on many maintenance issues because I personally did not know how to fix them. So I've had to call in on my kitchen disposal not turning on a few times, the washer spun off track, new stove coil because mine broke somehow, a counter that wasn't glued down so I was able to lift it up, basic towel bar tightening because I didn't have a screwdriver that small (sad, I know), the toilet was leaking in my master bedroom, and the biggest one so far is that my air was broken.
My air being broken was a big deal for me. It was the first week of June and 100+ outside so it was about 90 in my apartment. The first two times I called, one of the guys fixed it to blow out cool air and mentioned something about the coils freezing. The third time it wasn't blowing cool air another guy said the compressor was broken. It was Friday and my part wouldn't come until Monday so he fixed it temporarily and provided me with instructions on what to do in case it happens over the weekend. A few hours later it stopped so I called and asked if I could be compensated for rent because I couldn't even stay in my apartment and everything was getting hot and melting (like makeup, candles, etc.). They called me back and said I would have a brand new A/C unit put on by 6pm that day. I appreciate the quick customer service that was provided that day, but I wish that could have happened day one instead of prolonging it a week. I was not compensated for rent and I'm not totally sure if I got a whole new AC unit... I think they were able to get the part that was needed. However, because my air was working so hard for so long trying to blow cool air, it shot my SRP bill from the normal $80ish to $180! My roommate sent them an email asking if we could work something about because it's not our fault our bill is that high because their AC unit wasn't working properly. They said they will call SRP and look into it for us and see what they can do, but I still haven't heard anything back yet.
Pinnacle seems to provide a much better customer service then the Equity Residential did. The new employees and manager are prompt to get your issues fixed. However, they're a lot more strict. I received a first warning letter about having lights around my patio. I guess they're trying to make the place more uniform and nice which is understandable. I know they're remodeling some apartments now and looking to make the place nicer. I've heard that they're re-doing the pool areas and such so only time will tell!
I gave Equity Residential a 2 star rating because I was so unhappy and frustrated with the situations I had encountered. I'm going to give Pinnacle 3 stars for an A-OK place to live.
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