The food is good and reasonably priced, coffee is so-so, coffee drinks are alright, tea is good and bakery items are good. The reason for the low rating is because the manager is rude and has been rude to me and other customers on many occasions that I have been into Aldo's. He has embarrassed me in front of other customers and employees and it is obvious that he makes people feel uncomfortable when the employees are apologizing for his actions. I have been to many Food Fight restaurants and I would not expect such a poor quality manager from such a reputable local business. Managers are supposed to be a helpful tool the customers, but not this man. On a very hot day I walked into Aldo's. I ordered a bakery item and asked for a glass of water to take with me since it was so hot outside. He refused to give me a cup of water unless I paid for a plastic cup. I asked if I could have a cup of water and drink it while I was standing there and after hesitation he gave in. Working in the customer service industry, I bend over backwards for every customer who has a reasonable request, especially if I have the means to help them. I would go back to Aldo's if their manager had a better attitude and changed the way he handled customer interaction.