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  • First, let me say that I love Smashburger. That being said, I can tell you that not all Smashburger locations are created equal. This particular location does not live up to the standards of just about every other Smashburger store anywhere. I went with wife and another couple and it was their treat because I'd helped them get their new Kindle set up and we thought it would be a good idea to check out the newly opened Smashburger at Happy Valley and Lake Pleasant Rd. Very disappointing considering that we drove from Buckeye to Peoria for a little treat from a burger joint that we had previously just raved about (99th & McDowell). Right off the bat I KNEW that this was going to be a bust. When we ordered we were told that there were no fries left. UH? REALLY? This was at 5PM and there no french fries at a burger joint? That's like going to a fish & chips place and being told there were no chips. Who the heck does the ordering for this place? Secondly, I was going to have a beer with my meal but guess what - NO BEER! Again, I beg to ask, who the heck does the ordering for this place? And lastly, it seemed like it took FOREVER for our order to come. I mean, if you are just cooking 4 hamburgers with no fries, how hard can that be? I was expecting to be told that they were out of hamburgers or buns. The long wait for our food to arrive seem odd, especially when there isn't any crowd to speak of in the store. But the thing that really chapped my hide was when I went up the soda machine to refill my drink, I looked in the kitchen and saw that NOW there were orders of fries coming out to be served! If I were working at that store and had customers that had been told there no french fries, I would have certainly offered some complimentary fries to those that wanted them, wouldn't you? As I said, I really have high praise for Smashburger, just not this newly opened store in Peoria. It's a bit out of my way but I'll stick to the store in Avondale.
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