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| - I've been a loyal Jeep driver for about 15 years. I love Jeeps, but my Grand Cherokee (while still in great shape) had just turned 8 years old and I was in the market for a new Wrangler. My first stop was Airpark Chrysler, Jeep, Fiat and, although they had the exact model I was looking for in stock, the experience was everything you hope car shopping WON'T be. High pressure, dishonest and deceptive terms, and a crappy offer on my trade.
Afterward, I relayed my experience to a colleague at work who had just bought a Jeep from RC Auto and he pointed me in the right direction. I called RC and set up an appointment with Roger. A few days later we met in his office and, after I told him about my experience at the dealership, he took the time to tell me about his business philosophy, and he then walked me through all of the financing and purchase options. After asking the right qualifying questions, we arrived at the right structure for the car I wanted. The interest rate, structure, and his fees were clearly explained and extremely fair. We then set about building the car with the exact options I wanted. Unfortunately, a Jeep with that trim package and options would need to be ordered and would take 6 weeks to arrive. However, I wasn't in a hurry so I decided it was more important to get the exact car I wanted vs. having it now. That said less than a week after I placed the order, Roger contacted me and said that a luck would have it the exact car I ordered would be arriving in a few days, so if I wanted I could take delivery sooner. Sounded great to me, so I said lets do it. However, I had expected to have 6 weeks to decide what to do with my current car, so I asked Roger about trading it in. He said, he'd be happy to help and we set an appointment for him to appraise it. I brought it in and they inspected it and took pictures and then contacted 3 different dealerships to get bids. In the end the highest bid (which I accepted) was $1,500 more than what Airpark Jeep had offered.
At the end of the day I got the EXACT car I wanted in about two weeks and I saved literally thousands of dollars vs. the screw job Airpark Chrysler Jeep tried to stick me with. I'd also note that everyone I interacted with at RC Auto; Bethany, Roger, Bob, John and Melissa were professional, courteous, and honest. If you're looking for a stress free, no hassle car buying experience, there is no other choice.
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