The employees at Cycle Gear are all extremely friendly and knowledgable about motorcycles and gear. I am a complete newbie when it comes to riding (just got my license last week), and I wanted to learn more about helmets. Ryan spent 10-15 minutes helping me figure out the right helmet for me and was helpful and patient, even though I wasn't planning on buying anything. That is fantastic customer service! I will definitely be coming back when I am ready to purchase.