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  • As anyone with a beloved pet will tell you, having to decide to put them down will be the HARDEST if not most painfully sad thing you will ever have to do. Having said that I need to commend Dr. Kato and her staff for their exceptional services handling our lovely sweet dog's final appointment. From the day we called to book the appointment to our arrival, the staff did everything to facilitate and make the process as smooth as possible. As soon as we called to relay info of our dogs' deteriorating condition they booked her in RIGHT away, and as soon as we came to the clinic there was no waiting as we were promptly ushered to a room that was readied for her. Once she was analysed by the assisting vet and then deemed to be in fatal condition by Dr. Kato's follow-up, we were given our options in a gently civil, respectful and un-biased manner, and once we decided our dog's course of action, she described in careful detail what we could expect to take place. We were given ample last moments to spend with our pet after which the assisting vet technicians carefully and gently administered a sedative along with preparing a catheter to feed the euthanising fluid. I was especially grateful for the personalisation and tenderness the assisting vet had given our dog as she prepared the catheter and even placed a symbolic heart sticker on the catheter bandage site. Once the catheter was readied Dr Kato and the staff again gave us ample time to prepare and informed us of what to expect of the euthanizing process. As terribly sad as this was, I was relieved that my dog was very relaxed and that it took a very short time once the euthanizing agent was administered for her to pass to her afterlife, a life of no more pain, no more suffering and endless treats walks and bellyrubs. I can't say enough about every single staff members' genuine kindness and accommodating manner and it's very evident that they take their jobs caring for animals very seriously while having big hearts. Everyone was incredibly gentle yet focused on both our dog's comfort as well as ours making sure we had more than enough time, we never felt rushed or harried at all. All-in-all Kato Animal Hospital made a very difficult decision a stress-free one, and delivered service with kindness sympathy and dignity.
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