Been going here for specialty boat items for 10 years spanning ownership of 4 boats. Ordered something from a VERY helpful gentlemen last Saturday. I got a message the part had arrrived in precisely the time I was told... I show up to an empty store with 2 employees attending to a pallet of product. One asks me if I need help and I explain I'm there to pick up a special order part... He says "OK." and proceeds to put his hands in his pockets and talk to the girl attending to the pallet. 2 min later the girl begins walking towards us and asks my last name... She doesn't here me apparently and borderline yells "WHAT?" at me. After repeating, she gets the part, tosses it on the counter, charges me and says, "Thanks" in a smart tone while walking away. Marine Max 1 mile away just got all of my business. You're welcome for a decade worth of business. Too bad you tossed it on a $3.16 part.