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| - We've been to the smoke pit twice now and have had an array of food (big family). Every one of the plates has been excellent flavor and cooked right. We love the food and the staff is very friendly. The restaurant itself is undefined. It is counter order much like a fast food or buffet, but then if you choose to eat in they will bring you your food and it turns into "almost" like a full service restaurant. There are a few people who walk around who may or may not be waitresses. It is somewhat confusing. When you first order, if you are using a credit card, they have the latest greatest register which the screen turns around and you sign the actual register screen itself. However, you cannot simply just sign. You first must choose what percentage, if any, of a tip you would like to give. It is hard to distinguish if a tip is necessary for someone who just took your order at a register. Do you tip at KFC after you order your bucket of extra crispy? Makes you feel a bit obligated too, and when you click no tip do they make you wait on your plates since they come from the back? After you sit down and they bring your plates, then they start acting like a waitress! But if you want a fork you have to get up to the self-serve area and get one, same for a drink, but then the girls come by and asked if all is ok and do you need anything? Do I wait for the waitress to ask for extra bbq sauce or do I get up and go to the counter to ask? The decision has to be made each time you need something. This is a new restaurant and the food is delicious, just need to define what style service and I believe it will be a home run!
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