| rev:text
| - Came here to partake in a Zumba class. I called to find out information as I have a women's group on Meetup so I needed to make sure I knew exactly how to pay for the class.
I was told on the phone by one of the employees that you need to pay through their website as the woman who runs the class rents out the room so I need to pay her directly which is through the website.
So I logged onto their website and paid for the class which was $16.95 including tax. Let me tell you, I am so glad a few of the girls couldn't make it that night because Planet workout would have had a big problem to deal with.
I will get to why it became an issue later on in my review.
So I show up and I'm standing in front of the desk waiting for someone to acknowledge me. Their are two employees behind the counter, one checking his phone and the other chatting to a trainer.
The trainer noticed me and asked me if he could help me with something, so I told him I'm here for the Zumba class. He told me I can just walk through to the class. So I proceeded to the class. As I walked through I observed that the place was really outdated and looked like a dump.
The washrooms were gross with outdated toilets from maybe the 90s and the sofa in there needs a good cleaning as it had stains all over it.
So I then proceeded to the class. The instructor is very nice and man can she move! She interacted very nicely with us which was fun. It's really sad that I had to give this place one star because I really enjoyed the Zumba class and would have come back weekly but because of the way I was treated by the other employees, I won't return.
So come the end of the class, the instructor asks me for the money for the class. I looked at her surprisingly and said I paid online? I showed her my receipt and she told me that you don't pay online you per her in person?????
Are you kidding me???? Btw the class is $12 so I was overcharged by $4. She told me to go to the front and sort it out.
So I walked back to the front. One of the employees (male with blond hair) saw me walk to stand in line. He turned his back to me and ignored me for a good three minutes. When he eventually turned around he greeted me with "what's up"?????, I asked him, is that what you normally do when a customer is in line? You turn around and ignore them? He responded with I thought you were on your way out.... ooooookkkkaay???? Really bizarre..
I told him about the situation and he offered no help. He told me never do you pay for a class online. You pay her directly. I asked him why would one of the employees forward that information, he couldn't answer. I showed him my receipt and he didn't even offer to refund the difference.
I really don't have time for hassles, but like I said earlier, their really lucky I didn't have 6 women with me because it would have been a big problem.
I will never return to this dump which is sad because the Zumba class is awesome.
NOTE TO MANAGER: Your employees are very rude and unprofessional. You will continue to lose business, I suggest more training and a lesson in manners.
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