Unfortunately I did not read the yelp reviews before I took my phone to these uneducated individuals.
So this place is not my regular fix it shop but I recently moved and this place is near by. The reason my phone needed to be repaired was because the logo screen would come on but then that was all it would do and it would overheat after a few minutes. I was told by the very young woman that it would be $25 for the diagnostic and it would be applied to the repair if I had it fixed. My other fix it placed never charged me for a diagnostic. If they couldn't fix it, it was free. Anyway I paid the fee thinking that they could repair it and it would be applied.
After two days I called to ask the status. They say truth is stranger than fiction. Judge for yourself. My phone is the LG v10. The "technician" told me that LG put a "secret update" on the phone to overheat to get people to purchase the newer phone. The way to fix the phone was to put it in the freezer for six hours to "fool it " that it was not overheating. And that is what he did. Are you kidding me? Needless to say the phone was not repaired and they took my $25 for the diagnostic.
They have seven locations. How do they stay in business. The staff is not friendly. They know you are in a bind and take advantage of it. I own a business and I lost two days pay because of them.