It has all the pros on the big box list, like selection, meeting competitors' pricing, and the ability to call around to other stores to see what's in stock. I've had non-pushy sales people help me with big purchases; I've even had one give me the employee discount to bring the better product to the same price as the cheaper one in my price range. The best part (for the consumer) is that this store is always empty. I'm not sure that's great for Best Buy, but it makes the shopping experience a heck of a lot nicer.
Amy T. Tip of the Day to put in your back pocket til a heat wave: They sell air conditioners, and I don't think most people think of Best Buys as the place to buy one. I wasn't able to purchase a window a/c til late July one summer. The ONLY and I mean ONLY stores in NE Ohio to have them were Best Buys. Apparently, most stores don't restock air conditioners.