I was quoted 20 mins wait. Not a big deal. However, during my wait i witnessed several disgusting behaviors. First, this large, bafoonish man yelled at me to get my hands off my hips...or at an employee. It was impossible to tell who he was attempting to humiliate. Then, another employee let out a large and disgusting burp in front of customers. After waiting 45 mins I left. No desire to go back. They lost my ID which i found on a countertop and just walked out. Their loss. Not going back. Even after being offered a free range pass (that I had to wait for as well) I still won't go back as their employees disgust me. The only positive seemed to be the genuine concern the young man behind the counter had for the situation. Good kid.