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  • I always thought customer service was a hallmark of Papa Johns. Not any more.... I ordered a pepperoni pizza online. I already had an online account and have ordered from this venue prior. When I got the pizza home, no pepperoni. I called the store and was put on hold for almost 12 minutes! No exaggeration, my phone logged 13:24 on the call. I was then told that placing the order online, something must have happened and the online app failed to put pepperoni on the order and there was nothing they could do. Sorry... Well, I'm sorry too and hope other people don't make the mistake of ordering from this place!
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